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Export Sales Advisor Expired


Not specified


Retail, Wholesale,Engineering,Sales

Permanent | Full Time




Working Hours 8am-5pm

Reports to Export Sales Advisor

Job Purpose Statement: To increase export sales revenue and profitability by providing excellent customer service and sales functions as well as providing general administration support to the Export Manager and Export Team.

Key Responsibilities and Accountabilities:

• Processing sales enquiries and sales orders

• Handling inbound sales enquiries on the telephone, via e-mail and online platforms for both existing customers and prospects

• Processing web orders from our online platform

• Sourcing any out of stock items from supplier as required

• Maintaining high standards of administration and customer service to achieve maximum profitability & service level

• Progressing customer orders to ensure prompt delivery and sending outstanding order updates to customers

• Developing your understanding of customers’ needs to work with the Export Sales Manager to maximise every opportunity

• Relaying customer issues/pricing information and feedback to the Export Sales Manager

• To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues

• To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

Essential Skills Required

• Enthusiastic and self-motivated

• Excellent communication skills, telephone manager as well as good interpersonal skills

• Ability to work as a member of a team and liaise closely with internal colleagues and external contacts

• Good commercial awareness i.e. sales procedures, net & gross profit as well as purchasing costs

• Exceptional organisational and prioritising skills

• Good working knowledge of Microsoft Excel, Outlook & Word

• Willingness to learn

• Good negotiating experience

• Ability to work closely with key assigned customers to grow their account

• Ability to handle confidential information in the appropriate manner

Desired Skills Required:

• Previous sales experience

• Knowledge of export procedures & documentation

• Second language

• Previous experience with online shops