Job Title Branch Assistant (North East)

Location North East

Working Hours 8am – 5pm

Reports to Branch Manager

Job Purpose statement:- To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager

Key Responsibilities & Accountabilities:

 Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets

 Processing sales orders using Microsoft Great Plains & Microsoft Excel

 Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service

 Scanning, distributing and electronically filing all commercial invoices that have been created for shipments from the previous day

 Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool

 Sourcing items from other suppliers when required

 Maintaining high standards of administration and customer service to achieve maximum profitability & service level

 Relaying customer issues and feedback to the line manager

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Key Skills Required:

• Excellent communication skills, telephone manner and technique as well as good interpersonal skills

• Effective numeracy, literacy and word processing skills

• Ability to liaise closely with internal colleagues and external contacts

• Ability to work as member of a team

• Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy

• Willingness to learn and be flexible in their working arrangements

Knowledge Required:

• Competent in the use of Microsoft Excel, Word and Outlook

Experience (and/or) Qualifications Required:

• Standard grades in English and Maths as a minimum